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Home >> The light on my device is solid while unplugged. What does this mean?

The light on my device is solid while unplugged. What does this mean?

Last Updated: Apr 15, 2011
Views: 484
When the device's LED (light) is solid while unplugged from your computer, there is a possibility that the device has undergone a serious internal fault. 
 
Most likely, your device will not be recognizable or able to be read by the software or your computer. In most cases, the following will fix the problem:
 
  1. Unplug the device and leave it alone until the light goes out. This means the battery has completely drained.
    Once this occurs, you can plug the device back into your computer and try again.**
  2. Request an RMA from ActiGraph to get your device repaired.
** This process can take a while depending on the existing charge of the battery. Having the LED on will reduce the amount of time for the battery to deplete, however, this may take one or more days to occur.
 
ActiGraph recommends having your devices sent back to be fully repaired and inspected.


This FAQ Applies To:

  • GT1M Device

  • GT3X Device

  • GT3X+ Device

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